What We Audit
The five domains of a Lumen Assure audit.
A half-day on-site visit — observation of a real entry cycle, staff interviews, document review, and a walkthrough — assessed across five domains, followed by a written report with prioritised findings, quick wins, and longer-term recommendations.
01
Access control & entry procedure
How people actually get into the building — and what happens when someone unknown tries.
Entry cycle
Who gets through the front door, how, and what is checked on the way in.
Visitor & contractor verification
How visitors, contractors, and deliveries are identified and signed in.
Tailgating response
Whether an unfamiliar person following someone through the door is noticed and challenged.
Out-of-hours access
How the entry procedure changes when the desk is quiet, busy, or unstaffed.
02
Front-of-house procedure & consistency
Whether the desk runs the same way on every shift, or depends on who happens to be on duty.
Shift-to-shift consistency
Whether procedure holds across regular staff, night shifts, and agency cover.
Handovers
What information passes between shifts — and what falls through the gap.
Key & fob management
How keys and fobs are issued, logged, returned, and chased when they aren't.
Parcel & delivery handling
Where parcels go, who can collect them, and what gets recorded.
03
Incident & information handling
What happens when something feels wrong — and what the desk gives away without meaning to.
Response in the moment
What staff actually do when they see something out of place.
Incident logging
Whether incidents are written down, where, and whether anyone acts on them.
Information disclosure
What a stranger can learn about residents or the building at the desk or over the phone.
Escalation routes
Who staff call when a situation goes beyond the front desk — and whether they know it.
04
Physical layout & procedural interaction
Where the building's layout quietly works against the written procedure.
Desk sightlines
What staff can and can't see from where they actually sit or stand.
Secondary entrances
Car parks, service doors, and fire doors that get propped open.
Layout vs. procedure
Points where following the written procedure is physically awkward — so it gets skipped.
Signage & expectations
Whether what visitors are told to do matches what the building actually asks of them.
05
Staff readiness & training
Whether the people at the desk have been given what they need to apply the procedure with confidence.
Procedure knowledge
Whether staff know what the site's written procedures say and when they apply.
Confidence to challenge
Whether staff feel able to politely stop someone who looks like they belong.
First-shift induction
What a temporary or new starter is told before their first shift on the desk.
Training gaps
Where formal training ends and personal judgement takes over.
Scope
What this is — and isn't.
We audit the human and procedural side of building security. Three things sit deliberately outside our scope:
Not a fire risk assessment
Fire safety has its own statutory regime and specialist assessors — we don't duplicate it.
Not a technical CCTV or alarm review
We look at how systems are used day to day, not at the hardware itself.
Not a compliance certification
We provide professional observations and recommendations, not a pass/fail sign-off.
See how these five domains hold up in your building.
Book a Pilot Audit